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Tesla Service Advisor


Company: Tesla Position: Service Advisor Location: Marietta, GA Posted: 05/18/18 Closing Date: Until Filled Job Description: Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. Responsibilities:  Answer Phone Calls, Emails and Drive-ins to address any customer concern with the highest level of response and attention  Return missed phone calls, email in no less than 5 minutes  Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention  Accurately record issues and data into Dealer Management System. Attention to detail critical  Conduct Transactions w/ system; walk customer through correction and provide summary  Communicate estimated completion time, regular updates and follow through on each customer vehicle  Coordinate the detail of every vehicle prior to delivery  Coordinate the delivery time or pick up with each customer  Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements:  Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles  Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment  Understanding of basic automotive techniques related to repair and servicing of automobiles  Ability to follow oral and written instructions with attention to detail  Willingness to learn new and innovative automotive technologies  Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public  Perform detailed daily record keeping and reporting  Effectively handle multiple priorities, organize workload, and meet deadlines  Work in a team-based environment and achieve common goal  High School diploma or equivalent  Dealer Management System(s), Outlook, and MS Office  Associate Degree or certificate in Automotive Technology, preferred  Retail automotive service experience, preferred  Must have and maintain a valid driver’s license and an acceptable and safe driving record  Must have two years of driving experience

Interested candidates may apply online at https://www.tesla.com


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