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Telecom Customer Service Supervisor


Company: Georgia Tech Position: Telecom Customer Service Supervisor Location: Atlanta, GA Salary: $23.06-$35.00/hour – Full Time Posted: 07/11/18 Closing Date: Job Description: Supervise telecommunication support team in providing technical services to system users. Responsible for setting employee goals, assessing performance, providing feedback, and making pay recommendations.

Major Responsibilities:  Direct the response to specific customer telecommunications service needs and requests.  Review service work performed to ensure quality performance; take corrective actions as required.  Provide for unit training.  Organize customer service function in ways that ensure appropriate levels of coverage.  Recommend acquisition of additional services or resources.  Plan, organize and supervise customers service team activities and review performance.  Perform other related duties as assigned.

Basic Qualifications:  Education: Bachelor's degree or equivalent combination of education and experience  Work Experience: Five to seven years’ job related experience.  Certifications: N/A  Skills: This job requires working knowledge of telecommunications technology including TDM Vice and VoIP. Additional skills include project management, communications, supervision, customer service and use of applicable computer operating systems and related software.

Interested candidates may online at https://ohr.gatech.edu


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