Job Description: The Patient Services Representative in Outpatient Rehab at Kennestone Hospital functions in a customer service role and responsible for day to day operations of the front office area. This includes registration of new patients, scheduling and general clerical support. Cross trained in all functions to ensure the smooth operation of the Department. Local travel may be required. This job is typically the first point of contact and must ensure a pleasant experience for patients and visitors. The Patient Representative interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. Conducts intensive screening of all Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration. Obtains all necessary customer consents/attestations. Maintains a working knowledge of insurance benefits and coverage verification. Coordinates the collection of estimated patient liabilities, including co-payments. Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and/or update customer records. Must be competent in multiple clerical functions, including registration of new patients, completing new patient paperwork, taking minutes in staff meetings, maintaining and entering data into spreadsheets, maintaining inventory of clerical/office supplies, ordering supplies in Lawson and working in the EPIC computer system. Verifies and posts transactions. Follows established procedures for processing receipts, cash, etc. Sorts and files various documents. Assists with general hospital information and directions to departments within and outside the WellStar facility. Refers patients to financial counselor to establish financial arrangements to reduce financial risk for WellStar, helping to ensure that WellStar is reimbursed for its services.
Required Minimum Education: High School diploma or equivalent.
Required Minimum Experience: At least 2 years of related experience, in a healthcare or institutional work setting. Previous employment record that reflects work stability, as indicated by an average work tenure for previous jobs of at least one (1) year.
Required Minimum Skills: Typing or data entry competency of at least 30-40wpm accurately; work with minimal direction after training; basic computer skills; insurance terminology and pre-certification/authorization process preferred; familiarity with routine office equipment. Demonstrated professionalism, effective communication skills and active listening. Other: Mandatory successful completion of the Registration and EPIC training and competency exam within 60 days of employment. Must maintain core competency of 75% on quarterly audits.
Interested candidates may apply online at www.wellstar.org